Frequently Asked Questions
How can I find the product I want?
Every product that is available on our site is broken down into eight main categories found just under the dark blue header, within these categories each product is broken down in up to five further easy to understand categories.
Alternatively you can use the site search tool located on the top right of each page. The search function can find products by reference code or by its technical name i.e. A 9ct 11mm Oval Trigger can be found entering "Trigger", "Catches", "Clasps" or our ordering code "F9TO11".
To refine a search within a particular category, click the main category header and then refine your search using the set of drop-down menus specific to that category. In addition within the Collet and Mounts categories you can search for products by stone size.
How can I add an item to my Cart?
To add a product to your shopping cart you first need to create an online account login. Once logged in navigate through the site to a products description page. From the description page you can select the quantity of products you wish to add and confirm by clicking "Add to Cart". Depending on the product you are adding, you may have to specify the dimensions or finger size that you require.
How do I return items?
All goods to be returned must be received within 5 working days of purchase and may be liable to a re-stocking charge of 10% of the original value of the goods plus VAT. All goods must be in their original condition and packaging, including all rings returned must still have their original label attached.
All items returned by post should be sent to our London branch address.
Do I have to register?
To browse and view our site you are not required to register an account, however, customers wishing to view prices and place orders online are required to create an online account. Once registered, you can gather quotes for yourself on specific cuts of bullion, wedding band weights per finger size and much more.
How do I register?
Registration is required to view pricing and place online orders. Euro Mounts & Findings has a jewellery trade only policy, due to this we require basic personal/company details and at least one trade reference. Once you details have been submitted, we shall manually verify your references and aim to activate all valid account applications within 48 hours.
Registration can be found by clicking "My Account" located at the top right hand side of the website, click "Register Now" and follow the on screen instructions.
I'm having trouble registering, what can I do?
When registering please carefully ensure that you complete all of the required fields, paying particular attention to the spelling of your email address. Failure to do so will disable online notification of when the account application is accepted. Once registered your email address will need to be used as your login username. If you require further assistance please contact us.
How do I log in?
Once your account application has been accepted, you can login to your account by clicking "My Account" located at the top right hand side of the website. You will be required to enter the email address and password used when registering your account. To prevent having to login each time you visit our site, tick the "Remember Me" checkbox when you login.
I've forgotten my password, how can I login?
On the top right hand side of our website you will see a "My Account" button. On the login page there is a "Forgot Your Password?" button, click and follow instructions.
Can I amend an existing order?
Once you have confirmed your order online, you cannot amend to that order. If wish to make a change to an item, please contact us ASAP by phone at our London branch. If you wish to add a further item to the order, you can reorder via the website or phone, please note that delay may cause the orders to be processed separately and incur double postal charges.
How do I know if my order has been placed?
Once you have confirmed your order via our website you shall be presented with a confirmation page stating your order number. In addition you should also receive an email within 30 mins of placing your order, if you do not, please contact our London branch.
Can I print a copy of my order?
Upon completing your online order you will be provided with a link to print out your order. Alternatively you will receive an email confirmation of your order. Please note this is not an invoice, once the order has been processed within our store a full complete invoice shall be sent with the order.
How can I view my previous orders?
On the top right hand side of our website you will see a "My Account" button. Click this and enter your login details, click the "View Previous Orders" button.
How do I change me personal order details?
On the top right hand side of our website you will see a "My Account" button. Click this and enter your login details, this will log you into your personal account where you can view and edit your personal details and previous orders.
What payments types are accepted?
We can accept card payment via MasterCard, Visa, Delta, Maestro (Switch), Solo and Electron cards. Alternatively you can pay by cash, cheque or by Euro Mounts & Findings Account (If applicable).
Is my online card payment safe?
We do not currently support online credit card payments, all customers wishing to pay via credit card shall be contacted by phone at time of the order being processed.
In the near future, online card payments will be processed via a secure third party payment processing company (Protx) that collect details of your payment card and the card holders details for payment verification. This information is securely encrypted using 128-bit SSL certificates.
Do you accept international orders?
We currently only accept international orders by prior arrangement. If you wish to enquire please contact us.
How we calculate our postage costs?
We post all orders of precious metals by Royal Mail Next Day Special Delivery. The cost of postage is calculated by the total weight of your order.
When ordering online, your shopping cart will calculate an estimate postage cost for the total order.
Cost of orders for heavy tools will be worked out at the time of dispatch. |
