Customers can register for a website account here.
Please note that for the protection of our customers and the Jewellery Trade itself, we maintain a strict "Trade Only" policy, to uphold this, we require all customers to supply us at least one valid jewellery trade reference from a company or individual within the jewellery trade.
Customers that do not meet our requirements will have their account application rejected.
No, you do not have to have an account to view products and ranges across our website.
However, if you wish to view product pricing and place online orders, you will need to register for a website account.
No. Your website account is completely unrelated to the Customer Credit Accounts that we offer instore, and only serves a purpose for browsing our website and shopping online.
Customers can edit and manage all of their personal details via their "My Account".
To specifically edit your personal details, visit here.
To specifically change your password, visit here.
Customers can reset their account password using the "Forgotten your Password?" form located on the left hand panel.
Please note, you must correctly supply the same email address you used to register for your website account, a new password will then be emailed to this address. Upon logging back in, you may then change your password to something more memorable.
All personal customer details sent across our website servers are secured by 128bit SSL encryption.
The only personal details we store on customers are their Name, Address, Phone, Password and Email Address. To add further security, all customer passwords are "Hashed" so that not even members of staff can view your password.
We do not collect or store any credit/debit card details via our website.
Your Favourites are products that you regularly purchase or have manually saved. They are intended to help you to quickly find the products most relevant to your shopping habits.
Products are added to your Favourites every time you place an order or manually add an item via the product page.
You can view and manage your Favourites here.
All postal orders received online before 3:00pm London time, will be dispatched the same day. For all orders after this time, we will try our best to dispatch the order the same day, for orders received too late, they will not be posted until the end of the following day of business.
For example, an order placed at 3:30pm Friday, will not be posted until Monday evening and not received until Tuesday morning (UK Orders).
Yes. We accept orders from Ireland, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Holland, Hungary, Iceland, Italy, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switerland, South Africa and United States.
Customers from Australia and New Zealand should use our Australian Branch.
Yes, when shopping online, you can select your preferred method of payment as "Euro Instore Account". Please supply your 6 digit customer account code for all credit orders.
During the checkout process you can state your chosen method of payment.
For customers selecting to pay via either Cash, Cheque or a Payment Card, we shall contact you personally upon compiling your order with the final order price.
Please do not send us payment prior to this notification, as all prices supplied online are only accurate estimates.
Customers wishing to pay via payment card can use MasterCard, Visa, Delta, Maestro or Solo cards. We do not accept Electron, American Express or JCB cards.
Additionally customers can pay via Cash, Cheque or via their Instore Credit Account.
All UK orders under 2kg will be dispatched using Royal Mail Special Delivery, for orders over 2kg, we shall advise of delivery method and costs.
All orders outside of the UK will be dispatched using TNT with delivery costs advised at time of dispatch.
No, due to order tracking and insurance purposes, all orders must be dispatched using Royal Mail Special Delivery (UK Orders) or TNT (Orders outside of UK).
For all UK orders, the total weight and value of you order plus packaging is matched against the Royal Mail Special Delivery weight charges. The postage price displayed during checkout is only to be used as an accurate guide, and not a confirmed final charge.
For all orders outside the UK, a postage price will be advised prior to the order being charged and dispatched.
All postal orders received online before 3:00pm London time, will be dispatched the same day.
For all UK orders, your goods will be posted via Royal Mail Special Delivery and you should receive your order the next day.
If you have not received your UK order, please contact our London Office.
Our website is setup to calculate an accurate estimated price for each item we sell.
The main problem that compromises this accuracy is the difference in the averages of item weights, a batch of rings can be weighed as having an average weight of 5g, however, a rouge ring from the same batch weighing 5.5g may potentially cost £25.00 more (Based on a £50.00 gram charge) for only a 0.5g inaccuracy.
All items returned must be in their original condition and accompanied with a matching invoice (A website order receipt will not suffice).
Returned items will be refunded at their original sale price, however, goods that were correctly supplied, may incur a handling and restocking charge.
We will only refund the cost of postage to an order that was either faulty, or supplied incorrectly.
Please return products to our London office at Euro Mounts & Findings LLP, Antwerp House, 26-27 Kirby Street, Hatton Garden, London, EC1N 8TE, United Kingdom
Customers are required to register for a website account before they can view product pricing and place orders online.
If you have already registered a website account that we have approved, you must login to our website using the same email address and password you submited during registration.
Please note, for customers registering for a website account, the account must be approved and unlocked by a member of staff before the customer may browse product pricing and shop online, this may take upto two working days.
No. Customers wishing to browse product pricing and shop online must create their own website accounts by registering here.
Upon registering, please allow 2 working days for your jewellery trade references to be verified and your account will be unlocked for use.
All wedding rings, shanks, finished mounts and finished chains over 1g in weight are all UK Hallmarked.
If you wish to receive a hard copy of our latest catalogue, please Contact us with your postal address.
Alternatively, registered customers can download a PDF version of our latest catalogue via their "My Account" page.
If you have JavaScript disabled, a thin red banner will be displayed across the top of every page on our website, recommending you enable Javascript on your browser.
Whilst it is not essential to have JavaScript enabled to use our site, to have access to instant live pricing, quoting and browsing animations during your visit, it must be enabled.
Please select your browser below for further instructions on how to enable JavaScript.
Our website uses alot of JavaScript and Flash animations, on some slower computers, this may cause your browsing experience to show jerky animations.
Regisitered customers can change their animation settings via their "My Account" page. Under the heading "Preferences" you can manage your animation settings.
An alternative solution for customers is to also ensure that you are not running too many programs or internet browser windows/tabs that will occupy your computers memory.
Our website has been designed to offer multiple methods of finding the product you are looking for, ranging from step by step methods, to a simple and an advanced search tool.
Customers wishing to browse our range can use the main category links located in the heading of each page (Bullion, Findings, Collets etc.). This method is designed to filter results step by step finding products by category, metal alloy, shape and style using visual images to aid selecting the filters.
If you know more specifically what you are looking for, we recommend you use our Advanced Search, by using as few or as many search options as you choose, by filtering your search results using dropmenus and a text description search.
Lastly, if you know exactly which product you are looking for, you can enter the product reference code into any search box located in the heading of every page.
When searching through our range of collets, shanks and finished mounts, "Specifications" allow you to specify the detailed characteristics you are interested in.
For example, you can specify that you want to find a finished mount with a "6 Claw", "Open Gallery" collet on a "D-Shape" shank.
Our website is setup with two methods of re-ordering products.
Via your Favourites page, you can view products that you regularly purchase or have manually added your favourites list. Additionally, via the same page you can filter purchased products using previous order references and dates.
If you have found something wrong with our website, or information you believe is incorrect, please send us an email at support@eurofindings.com.
Bullion
Findings
Collets
Ring Shanks
Wedding Rings
Chains
Mounts
Tools